My name is Nouran. My history in managing people goes way back. I've always had an interest in it. In my youth, I started managing people informally: moderating forums online, working with fan groups on regular daily projects and so on. I graduated from there to managing volunteers in a (pretty large) non-profit organisation. Eventually, I made the huge leap from that to managing support teams in tech companies and have been enjoying doing that ever since.

I realised quite quickly that the fundamental skills involved in leading people are the same, no matter the context you're working in. The context will always direct and limit your ability to lead in some ways but once you're able to do it, you can transfer those skills to almost any situation. The question is: how do you develop those skills?

I decided to start this blog because I was always looking for tools that would help me deal with the everyday challenges that came my way. Whenever I faced something for the first time, I tried to find a resource from someone else that had gone through it, and learn from their experiences. I read dozens of books, waded through multiple online courses, attended conferences and learned from mentors. And now, I've reached a point where I want share what I've learned. This is my contribution to everyone else who's just getting started and looking for things that they could implement immediately that would help them. I'm still learning every day. I hope I can share these lessons in a way that will help you.

My perspective is heavily informed by my experience in the customer support and the nonprofit spaces. The following are some of my core values, which might come through in some of the things I write.


I think that the ultimate goal of management is to enable others to do their best work while simultaneously doing your own best work. Management is not the end goal or purpose. The point is to create an environment in which people are productive. The perfect manager is one who can make themselves superfluous by developing their teams to be independent and successful.

Personal Responsibility

I believe that taking responsibility for your life and the things you do is the first step to getting where you want to be. In the end, when it comes to your career, your goals, your hopes, your development, only you can take them somewhere. This is especially important in the context of management - look for your responsibility before looking at others.

Continuous Improvement

I believe that, fundamentally, there's no limit to the improvements that you can make, either personally or as a manager. No matter how great you might be at something, there's always room to do better, and being great at something doesn't mean you don't make mistakes. Because there's always room for improvement, being open for feedback is foundational.