Written Deescalation: Resolve Conflicts Effectively

Dealing with an escalated customer email? Or an upset employee who sent in a lengthy Slack message? Deescalating in written form can be harder than in-person. Learn how to defuse tension and craft impactful written responses that promote resolution with our 5A framework.

The 5A's of


Written communication plays a crucial role in various roles such as customer support, sales, people operations, and partnership management. The ability to navigate tense situations and ease conflicts through effective writing has become an invaluable skillset.

Our revolutionary 5A framework is a practical and proven tool designed to empower professionals like you in confidently addressing conflicts with compassion and clarity. In our workshop, we will dive deep into real-world examples relevant to your specific field of work.

You'll gain hands-on experience in applying the 5A framework to excel in diverse conflict resolution scenarios.

What you can expect


Understand the psychology of conflict

Gain insights into the triggers and emotions that drive conflicts in written communication.


The 5A Framework

Explore our framework in-depth, understanding how each step contributes to effective deescalation.


Tailor made real-world applications

Practice deescalation techniques through practical scenarios faced in your role.

Who Should Attend:

  • Customer Support Representatives
    seeking to turn frustrated customers into recurring ones.
  • Sales Professionals
    aiming to handle objections with a positive outcome.
  • Partnership Managers
    on the frontline of maintaining valuable business relationships.
  • Teams in remote companies
    navigating diverse communication styles and cultural backgrounds.

Frequently Asked Questions

Will the workshop take place virtually or in a face-to-face setting?

How many attendees can join the workshop?

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Is the workshop available in any other language than English?